At Moment Makers, customer satisfaction is important to us. Our refund policy is designed to maintain transparency in all business dealings.
Booking Confirmation
All event bookings are confirmed only after receiving the agreed advance payment.
Cancellation Policy
If a client cancels the project after confirmation, cancellation charges may apply depending on the work already completed and resources allocated.
Refund Eligibility
Refunds may be considered only under the following conditions:
- Duplicate payment made by mistake
- Service cancellation approved by our management
- Inability to deliver services due to unforeseen circumstances from our side
Non Refundable Services
The following services are generally non refundable after work has started:
- Wedding Planning Services
- Award Show Event Management
- Exhibition and Trade Show Setup
- Branding and Fabrication Work
- Manpower Services once staff allocation is completed
- Hospitality management arrangements after confirmation
Refund Process
Approved refunds will be processed within 7 to 14 working days through the original payment method.
Contact
For refund related questions, please contact us through our website.
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